Shipping Policy
Last updated: 18 June 2026
Thank you for shopping with DibanoUGC. Below you will find all the information you need about our shipping process.
1. Our Details
DibanoUGC
245 Hammersmith Road, London, W6 8PW, United Kingdom
Phone: +447481794390
2. Order Processing Time
All orders are processed within 2 business days (Monday to Friday, excluding UK public holidays) after receiving your order confirmation. You will receive a notification once your order has been dispatched.
Orders placed on weekends or public holidays will begin processing on the next business day.
3. Shipping & Delivery Times
Once your order has been dispatched, estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 3–5 business days |
Please note that delivery times are estimates and may vary due to carrier delays, high demand periods, or circumstances beyond our control.
4. Total Estimated Timeframe
From the moment you place your order to delivery at your door:
- Processing: Up to 2 business days
- Shipping: 3–5 business days
- Total: Approximately 5–7 business days
5. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (where available). You can use this to track your order through the carrier's website.
6. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the items in your order.
7. Delays & Lost Parcels
While we do our best to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, customs, or other factors outside our control. If your order has not arrived within the estimated timeframe, please contact us and we will investigate on your behalf.
8. Incorrect Address
Please ensure your shipping address is correct at the time of placing your order. DibanoUGC is not responsible for orders delivered to an incorrect address provided by the customer.
9. Contact Us
If you have any questions about your shipment, please get in touch:
DibanoUGC
245 Hammersmith Road, London, W6 8PW, United Kingdom
Phone: +447481794390